Terms And Conditions Ecommerce
Terms
And
Conditions
Ecommerce
Due Toscani
1. General information
This Returns & Refunds Policy applies to all purchases made through the Due Toscani online store operated via WooCommerce. By placing an order on our Website, the customer agrees to this policy.
2. Eligibility for returns (EU customers)
In accordance with Directive 2011/83/EU, customers residing in the European Union have the right to withdraw from the purchase within 14 days from the date of delivery, without providing any reason.
To be eligible for a return, the product must be:
-
unused and unworn
-
in its original condition
-
with all original tags attached
-
returned in the original packaging
Returns that do not meet these conditions may be refused or partially refunded.
3. Eligibility for returns (non-EU customers)
For customers residing outside the European Union, returns are accepted only where permitted by applicable local laws and subject to the conditions set out in this policy.
Shipping costs, customs duties, import taxes, and handling fees are non-refundable. Any refund will be issued net of costs incurred by Due Toscani.
4. Products excluded from returns
Returns are not accepted for:
-
customized or made-to-measure products
-
products that have been worn, washed, damaged, or altered
-
products returned without original tags or packaging
5. Return procedure
To initiate a return, the customer must contact Due Toscani at [email address] within 14 days of receiving the order, stating the order number and reason for return.
Once the return request is approved, the customer will receive instructions on how and where to send the item.
Items sent back without prior authorization may not be accepted.
6. Return shipping costs
Return shipping costs are borne by the customer, unless the return is due to a defective or incorrect product.
Due Toscani is not responsible for lost or damaged return shipments.
7. Refunds
Once the returned item has been received and inspected, the customer will be notified of the approval or rejection of the refund.
If approved, the refund will be processed within 14 days and credited using the same payment method used for the original purchase.
Original shipping costs are non-refundable, except where required by law.
8. Exchanges
Exchanges are subject to product availability.
If the customer wishes to exchange an item, a return must be completed first, followed by a new order.
9. Damaged or defective items
If the customer receives a defective or damaged product, they must contact Due Toscani within 48 hours of delivery, providing photographic evidence of the issue.
In such cases, Due Toscani will offer a replacement or refund, including shipping costs where applicable.
10. Customs and refused deliveries (non-EU)
If a shipment is refused by the customer due to unpaid customs duties or taxes, the order will not be eligible for a refund of shipping costs or customs charges.
11. Legal warranty
All products sold by Due Toscani are covered by the applicable legal warranty of conformity. This warranty does not cover damage caused by misuse, improper care, or normal wear and tear.
12. Contact information
For any questions regarding returns or refunds, customers may contact:
Email: [email protected]
Due Toscani
1. General information
This Returns & Refunds Policy applies to all purchases made through the Due Toscani online store operated via WooCommerce. By placing an order on our Website, the customer agrees to this policy.
2. Eligibility for returns (EU customers)
In accordance with Directive 2011/83/EU, customers residing in the European Union have the right to withdraw from the purchase within 14 days from the date of delivery, without providing any reason.
To be eligible for a return, the product must be:
-
unused and unworn
-
in its original condition
-
with all original tags attached
-
returned in the original packaging
Returns that do not meet these conditions may be refused or partially refunded.
3. Eligibility for returns (non-EU customers)
For customers residing outside the European Union, returns are accepted only where permitted by applicable local laws and subject to the conditions set out in this policy.
Shipping costs, customs duties, import taxes, and handling fees are non-refundable. Any refund will be issued net of costs incurred by Due Toscani.
4. Products excluded from returns
Returns are not accepted for:
-
customized or made-to-measure products
-
products that have been worn, washed, damaged, or altered
-
products returned without original tags or packaging
5. Return procedure
To initiate a return, the customer must contact Due Toscani at [email address] within 14 days of receiving the order, stating the order number and reason for return.
Once the return request is approved, the customer will receive instructions on how and where to send the item.
Items sent back without prior authorization may not be accepted.
6. Return shipping costs
Return shipping costs are borne by the customer, unless the return is due to a defective or incorrect product.
Due Toscani is not responsible for lost or damaged return shipments.
7. Refunds
Once the returned item has been received and inspected, the customer will be notified of the approval or rejection of the refund.
If approved, the refund will be processed within 14 days and credited using the same payment method used for the original purchase.
Original shipping costs are non-refundable, except where required by law.
8. Exchanges
Exchanges are subject to product availability.
If the customer wishes to exchange an item, a return must be completed first, followed by a new order.
9. Damaged or defective items
If the customer receives a defective or damaged product, they must contact Due Toscani within 48 hours of delivery, providing photographic evidence of the issue.
In such cases, Due Toscani will offer a replacement or refund, including shipping costs where applicable.
10. Customs and refused deliveries (non-EU)
If a shipment is refused by the customer due to unpaid customs duties or taxes, the order will not be eligible for a refund of shipping costs or customs charges.
11. Legal warranty
All products sold by Due Toscani are covered by the applicable legal warranty of conformity. This warranty does not cover damage caused by misuse, improper care, or normal wear and tear.
12. Contact information
For any questions regarding returns or refunds, customers may contact:
Email: [email protected]