WE SELL DIRECTLY TO PRIVATE CUSTOMER.
If you are private customer you can buy directly on this website.
If you have a shop or you produce cashmere sweaters, please, contact us at [email protected]
We produce all in Italy.
SHIPPING
Type Courier
All our products are shipped using the best carriers in the area.
Shipping in UE countries: Express Courier GLS or DHL (THERE ARE NO CUSTOM TAXES). You can select shipping free for orders over 299.00 eur. Shipping is free only for private customers.
Shipping in No UE countries: DHL (CUSTOM TAX NOT INCLUDED) fast delivery (normally 2-4 working days) or EMS by Italian Post delivery in 7-15 working days. Custom taxes are calculated based of custom of your country, we don’t know custom taxes ammount.
Shipment tracking
All our shipments in UE countries can be monitored to know the status and location of the consignment in the area. Shipping in No UE countries are not monitored in all countries.
Delivery in UE countries: 3-5 working days
Delivery in no UE countries: DHL 2-4 working days. EMS by post 7-15 working days more custom time, all times depends of country.
We send international traceability code last day of shipping via email. But you cen see it on your account of our website.
Handling time
90% of the articles on this website are available in stock. Shipments are made within 48/72 hours (working days) of ordering, except for items that require dyeing, winding or twisting. In these cases shipments can take up to 5-7 working days. It is not intended working days Saturday, Sunday and all those days on the calendar in red.
The yarns in cones may be shipped in multiple cones, for example, if you order a cone 500 gr might receive two cones of various weights, in the same lot, for a total of 500 grams, or if you order two cones of 500 gr might receive a cone of 1 kg, or two cones eash in different weight or more of two cones etc. This is beacuse we avoid of make some knots to the yarn. If you want cones of same weight please specify it in the form for comments you can find in the order confirmation page.
PAYMENTS
Below you will find our payment methods accepted:
PayPal – The safe way to pay by credit card or debit card, Paypal if you are a member you can pay directly from your account, if you are not paypal you can pay via paypal with your credit card (Visa, Mastercard, American Express, Maestro) without having to register. Upon confirmation of the order you will be directed automatically to the paypal payment page, if you have a paypal account please login, if you have not a PayPal account click on the “credit card”.
Credit Card: You can to pay by Credit Card Visa or Mastercard on secure server by “Gruppo Unicredit”, select payment method “Credit Card (Gruppo Unicredit)”.
Bank Transfer – You will find the data to make a bank transfer at the end of checkout, in the order confirmation page.
WE DO NOT ACCEPT COMPLAINTS OR CHANGES OR RETURNS AFTER 30 DAYS. FROM THE ORDER.
IMAGES
The pictures made for the products on our site have been taken with 5500°K light and balanced at 5500k so we can grammatically optimize 100% of the colors in the colors. It is advisable to trust the color name to avoid color misunderstandings due to the various calibrations of your monitor.
Useful advice
If you insert some items in the shopping cart, but you go out of our website before place order you cannot to see your articles when you come back. So, make login before insert items in the shopping cart and you can to see your articles when come back on our website in your personal account.
