Faqs

Do you sell to private customers?

Anyone can buy on this website, even and especially private customers. We only sell our yarns online. We do not have a physical store to the public, we have a goods warehouse from which we ship orders placed on this website. You will receive the purchased goods directly to your home or to any address you provide us with.

If you have a shop or are a reseller, sign up as a company and enter the VAT number, the Fiscal Code and the SDI code. Click here and follow the instructions.

How to buy on our website

We have created a tutorial to show you how to browse and buy on our website. Watch it by clicking here. Watch it by clicking here.

How to log in and how to reset your password

In this video you will be able to see how to reset your account password and how to log in during the purchase, directly from the checkout page:

Can I pay by credit card?

I state that you can pay with all the cards of the Visa and Mastercard circuits, also prepaid.

To pay by credit card you have two ways:

1 – Choose “Credit Card” payment request, you will be redirected / to the Unicredit Bank website and follow all the steps by entering your Visa and MasterCard credit card details.

You must have the card’s security code, the temporary one that arrives via SMS is also fine. The one on the Visa card is called “Verification by Visa” the one on the MasterCard is simply called the “MasterCard security code”, which is entered when you are asked for it on the bank’s website, at the last step of the payment.

2 – You can pay through Paypal with your credit card even without having a Paypal account or being registered with Paypal. See below as a rate:

When you arrive on the Paypal page, instead of entering the access data, click directly on “Pay as unregistered user” (“Paga come utente non registrato” if page is in italian language):

Then enter your data and credit card details:

Can I get free shipping costs?

If you buy from EU Countries you can have free shipping on orders over 299,00 euro. Shipping is FREE only for EU Countries.

Have you a coupon code?

If you have a Coupon Code, you must insert it in the form in the shopping cart page and you must click on “Apply”. You can see it in the checkout page too. See picture below:

Can I change my email address?

You can change the email address you registered with on this website by logging into your account and going to the information, then remember to log in with the new email address.
You can also change the email address you used to subscribe to our newsletter or one of our courses or any other subscription, simply repeat the subscription with the new email address.
You have to change the email address on your account or re-subscribe to our newsletter, unfortunately for technical reasons and for privacy reasons we cannot do that for you.

Deliveriers of orders from the Couriers:

Unfortunately, many people don’t know how to organize online order deliveries, but it’s very simple. It’s easy to do:

When you have to place an order on our website, first of all make sure that the address and telephone number are complete and correct, make sure that the surname you use in the delivery address is also written on the doorbell, make sure you have entered the house number and better if you use a mobile number.

The courier will send you an email and, if you wish, you can change the day of delivery according to your commitments by agreeing directly with the courier via email.

Courier drivers do not phone to warn you that they are on their way, this is at the discretion of the driver.

Don’t ask us when the courier will come, because we don’t know, we can’t know.

If you have time problems choose an alternative shipping method so you will be sure of the delivery.

We try to help you in the best way possible,

Delivery by 12 noon – if you are at home only in the morning, the driver will surely come to deliver by 12 noon on the set day.
Stationary storage. We generally ship with GLS or DHL couriers (but DHL does not hold the deposit). You can request a firm deposit at the branch of the courier closest to you and go to collect the package at your convenience or, when you receive the email from the courier, you can have the package delivered to a collection point near your home among those available, agreeing it directly with the courier via email.

Can I request Delivery at predefined times?

You can choose one of the available shipping methods, we have the possibility to make the delivery before 12:00 or to make a firm deposit at the headquarters of the GLS courier (DHL does not make a firm deposit).
The delivery service before 12:00 has a cost, which we do not take but which the courier takes to meet the costs necessary to provide this service. You can choose this service on the checkout page.

The Freeze Deposit has no additional costs, just write the request in the Notes / Comments form on the checkout page.

Or you can agree directly with the courier via email to go and collect the package at one of the GLS collection points. You will receive an email from the courier after the package has left, with all the information.

 

Can I get the tracking code for my package?

Der Tracking-Code wird für alle Sendungsarten am Tag des Versands per E-Mail gesendet

Can I send a product to a friend?

Yes, please see this video:

The photos are real?

The photographs taken for the products shown on our site were taken with light at 5500 ° k and balanced at 5500k in order to give an optimal photographic start at 100% on the colors of the same. It is advisable to trust the name of the color to avoid misunderstandings of color incompatibility in orders due to the various calibrations of your monitors.

How to clear your browser cache and why

Sometimes it may happen that some pages of the website do not open, it is advisable to empty the browser cache. Click here to watch this video (not mine) that explains how to clear your Chrome and Firefox cache.

FREE SHIPPING

On orders of 300€, only for eu countries

 

100% GUARANTEE ON ALL OUR PRODUCTS

We guarantee all of our products. Check the measurements of the shirts carefully before buying. For any problem we can exchange the product or refund it upon return.

 

CUSTOMER SERVICE

Click here to go to Customer Service, you will find the answer to all your questions

If you are a distributor or have a shop click here

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